{"id":24000,"date":"2021-11-19T11:16:41","date_gmt":"2021-11-19T08:16:41","guid":{"rendered":"https:\/\/www.revotas.com\/?page_id=24000"},"modified":"2025-09-19T10:06:11","modified_gmt":"2025-09-19T07:06:11","slug":"customer-experience-management","status":"publish","type":"page","link":"https:\/\/www.revotas.com\/tr\/customer-experience-management\/","title":{"rendered":"Customer Experience Management"},"content":{"rendered":"\t\t
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M\u00fc\u015fterilerinize e\u015fsiz bir
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M\u00fc\u015fteri Yolculu\u011fu Y\u00f6netimi<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\tRevotas Orkestrasyon Pazarlama Platformu kullanarak m\u00fc\u015fteri yolculu\u011fu haritan\u0131z\u0131 (customer journey) \u00e7\u0131kartabilir, m\u00fc\u015fterilerin ihtiya\u00e7lar\u0131 hakk\u0131nda daha fazla bilgi edinebilir, Revotas Orkestra Tak\u0131m\u0131 ile birlikte farkl\u0131 pazarlama kanallar\u0131nda ihtiyaca g\u00f6re \u00e7apraz kampanyalar olu\u015fturabilirsiniz.<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\tGer\u00e7ek zamanl\u0131 verileri ve yapay zeka destekli i\u00e7g\u00f6r\u00fcleri\nkullanarak ki\u015fiselle\u015ftirilmi\u015f yolculuklar\u0131 planlay\u0131n.<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tDemo \u0130ste<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\tRevotas Orkestrasyon Pazarlama Platformu ile yeni nesil m\u00fc\u015fteri deneyimi yarat\u0131n<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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M\u00fc\u015fteri ihtiya\u00e7lar\u0131n\u0131 anlama<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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M\u00fc\u015fterilerinizin markan\u0131z ile ilk bulu\u015ftu\u011fu andan sat\u0131n alma\/hizmet alma yolculu\u011funu planlaman\u0131z\u0131 sa\u011flar.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Karar alma s\u00fcrecini iyile\u015ftirme<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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M\u00fc\u015fterinin ger\u00e7ek deneyimine g\u00f6re sonraki ad\u0131mlar\u0131 belirleyecek i\u00e7 g\u00f6r\u00fcler edinmenize yard\u0131mc\u0131 olur.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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M\u00fc\u015fteri deneyimini y\u00f6netme<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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M\u00fc\u015fterilerin ihtiya\u00e7lar\u0131n\u0131 anlad\u0131ktan ve karar alma s\u00fcre\u00e7lerini iyile\u015ftirdikten sonra deneyimi y\u00f6netmeniz i\u00e7in gerekli ad\u0131mlar\u0131 size sunar.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Farkl\u0131 kanallar\u0131 bir arada y\u00f6netme<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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M\u00fc\u015fterilerinizle ileti\u015fime ge\u00e7ti\u011finiz farkl\u0131 kanallar\u0131 e\u015f zamanl\u0131 izlemenize olanak tan\u0131r.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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CXM - M\u00fc\u015fteri Deneyimi Y\u00f6netimi<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\tM\u00fc\u015fteri Deneyimi Y\u00f6netimi (Customer Experience Management CXM), m\u00fc\u015fterileri i\u015fin merkezine koyan, m\u00fc\u015fterilerle ili\u015fkiler kurmaya y\u00f6nelik bir \u00e7al\u0131\u015fma bi\u00e7imidir. M\u00fc\u015fteri deneyimi y\u00f6netimi yakla\u015f\u0131m\u0131, u\u00e7tan uca t\u00fcm m\u00fc\u015fteri deneyiminin d\u00fczenlenmesi ve ki\u015fiselle\u015ftirilmesine \u00f6ncelik verir ve bunu b\u00fcy\u00fck \u00f6l\u00e7ekte, t\u00fcm kanallarda, ger\u00e7ek zamanl\u0131 olarak yapman\u0131za yard\u0131mc\u0131 olur.<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tDaha Fazla Bilgi Al<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Revotas Orkestra Tak\u0131m\u0131<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Revotas Orkestra Tak\u0131m\u0131 ile birlikte m\u00fc\u015fterilerinizin sat\u0131n alma yolculu\u011funa e\u015flik edebilir ve elde edilen i\u00e7g\u00f6r\u00fclere\/verilere g\u00f6re hareket ederek m\u00fc\u015fteri etkile\u015fimini iyile\u015ftirebilir, m\u00fc\u015fteri sadakatini ve d\u00f6n\u00fc\u015f\u00fcm oran\u0131n\u0131z\u0131 y\u00fckseltebilirsiniz<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Senior Customer Success Manager<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Markan\u0131n y\u00f6netim ekibine dahil olur ve ayl\u0131k toplant\u0131lar yaparak durum de\u011ferlendirmesi yapar. Markan\u0131n gelirini\/datas\u0131n\u0131 art\u0131ran stratejileri planlar. Yenilik\u00e7i \u00e7\u00f6z\u00fcmler sunar, hedefleri ger\u00e7ekle\u015ftirmek i\u00e7in Revotas Orkestra Tak\u0131m\u0131\u2019n\u0131 y\u00f6nlendirir.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Operational Customer Success Manager<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Ayl\u0131k raporlamalar\u0131 haz\u0131rlar ve yeni projelerin hayata ge\u00e7mesi i\u00e7in \u00e7al\u0131\u015f\u0131r. Project Manager\u2019a d\u00f6nemsel projelerde y\u00f6n verir ve markan\u0131n gelirini\/datas\u0131n\u0131 art\u0131rmak i\u00e7in \u00e7al\u0131\u015f\u0131r.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Project Manager<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Markan\u0131n stratejisine uygun projelerin sorumlulu\u011funu al\u0131r, planlamas\u0131n\u0131 yapar, t\u00fcm kaynaklar\u0131 birle\u015ftirerek sorunsuz hayata ge\u00e7mesini sa\u011flar.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Account Manager<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Project Manager\u2019\u0131n planlad\u0131\u011f\u0131 projeleri hayata ge\u00e7irir. Marka taraf\u0131ndan gelen talepleri inceler ve \u00e7\u00f6z\u00fcm \u00fcretir. Teknik ekiple koordineli \u00e7al\u0131\u015f\u0131r ve s\u00fcre\u00e7 takibini yapar. Raporlamalar\u0131 markaya iletir<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Tech Lead<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Markan\u0131n Revotas ile entegrasyonunu sa\u011flar. Markan\u0131n sorular\u0131n\u0131 telefon, e-posta, ticket y\u00f6ntemiyle cevaplar. Markan\u0131n aktif bir \u00e7al\u0131\u015fan\u0131 gibi destek verir.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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E ticaretini ak\u0131ll\u0131 hale getirmek i\u00e7in bizimle ileti\u015fime ge\u00e7<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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    \n<\/p>

    <\/div>\n<\/form>\n<\/div>\n<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    M\u00fc\u015fterilerinize e\u015fsiz bir deneyim sunun M\u00fc\u015fteri Yolculu\u011fu Y\u00f6netimi Revotas Orkestrasyon Pazarlama Platformu kullanarak m\u00fc\u015fteri yolculu\u011fu haritan\u0131z\u0131 (customer journey) \u00e7\u0131kartabilir, m\u00fc\u015fterilerin ihtiya\u00e7lar\u0131 hakk\u0131nda daha fazla bilgi edinebilir, Revotas Orkestra Tak\u0131m\u0131 ile birlikte farkl\u0131 pazarlama kanallar\u0131nda ihtiyaca g\u00f6re \u00e7apraz kampanyalar olu\u015fturabilirsiniz. Daha […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-24000","page","type-page","status-publish","hentry"],"yoast_head":"\nCustomer Experience Management - Revotas<\/title>\n<meta name=\"description\" content=\"Revotas Customer Experience Management ile m\u00fc\u015fteri yolculu\u011funu u\u00e7tan uca y\u00f6netin ve deneyimi geli\u015ftirin.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.revotas.com\/tr\/customer-experience-management\/\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Experience Management - Revotas\" \/>\n<meta property=\"og:description\" content=\"Revotas Customer Experience Management ile m\u00fc\u015fteri yolculu\u011funu u\u00e7tan uca y\u00f6netin ve deneyimi geli\u015ftirin.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.revotas.com\/tr\/customer-experience-management\/\" \/>\n<meta property=\"og:site_name\" content=\"Revotas\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/RevotasHQ\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-19T07:06:11+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.revotas.com\/wp-content\/uploads\/2021\/11\/essiz-musteri-deneyimleri.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@RevotasHQ\" \/>\n<meta name=\"twitter:label1\" content=\"Tahmini okuma s\u00fcresi\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 dakika\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.revotas.com\/tr\/customer-experience-management\/\",\"url\":\"https:\/\/www.revotas.com\/tr\/customer-experience-management\/\",\"name\":\"Customer Experience Management - 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