{"id":21806,"date":"2021-04-26T10:34:00","date_gmt":"2021-04-26T07:34:00","guid":{"rendered":"https:\/\/www.revotas.com\/tr\/?p=21806"},"modified":"2024-03-19T22:16:18","modified_gmt":"2024-03-19T19:16:18","slug":"musteri-deneyimini-gelistirmenin-7-yolu","status":"publish","type":"post","link":"https:\/\/www.revotas.com\/tr\/blog\/musteri-deneyimini-gelistirmenin-7-yolu\/","title":{"rendered":"M\u00fc\u015fteri Deneyimini Geli\u015ftirmenin 7 Yolu"},"content":{"rendered":"<h1><span style=\"color: #ff6600;\">M\u00fc\u015fteri Deneyimini Geli\u015ftirmenin 7 Yolu<\/span><\/h1>\n<p>M\u00fc\u015fteri Deneyimi (Customer Experience) ya da k\u0131salt\u0131lm\u0131\u015f olarak CX, m\u00fc\u015fterinin firmay\u0131 tan\u0131mas\u0131ndan sat\u0131n almaya ve d\u00fczenli bir m\u00fc\u015fteri olmaya kadar olan s\u00fcre\u00e7te firmayla olan t\u00fcm etkile\u015fimlerini kapsar. Rekabetin en ince ayr\u0131nt\u0131larla belirlendi\u011fi g\u00fcn\u00fcm\u00fcz e-ticaret ortam\u0131nda, sat\u0131\u015f ve d\u00f6n\u00fc\u015f\u00fcm oranlar\u0131n\u0131 uzun vadede artt\u0131rman\u0131n en etkili y\u00f6ntemlerinden biri en iyi m\u00fc\u015fteri deneyimini hedeflemek. 2020 y\u0131l\u0131 e-ticaret verilerini incelemek i\u00e7in <strong><span style=\"color: #ff6600;\"><a style=\"color: #ff6600;\" href=\"https:\/\/www.revotas.com\/tr\/blog\/2020-e-ticaret-verileri\/\">t\u0131klay\u0131n!&nbsp;<\/a><\/span><\/strong><\/p>\n<p>Ara\u015ft\u0131rmalara g\u00f6re m\u00fc\u015fteri deneyimi puanlar\u0131 y\u00fcksek olan firmalara m\u00fc\u015fteriler %140 oran\u0131nda daha fazla harcama yaparken, sad\u0131k kalma s\u00fcreleri de 6 y\u0131la kadar uzuyor. Ayn\u0131 \u015fekilde kullan\u0131c\u0131lar\u0131n %65\u2019i, al\u0131\u015fveri\u015f deneyimlerinin markay\u0131 tavsiye etme karar\u0131nda \u00e7ok \u00f6nemli oldu\u011funu s\u00f6ylediler. Son d\u00f6nemlerin en etkili, markay\u0131 \u00f6ne \u00e7\u0131karan fakt\u00f6rlerinden biri olsa da m\u00fc\u015fteri deneyimi hen\u00fcz \u015firketlerin \u00e7ok fazla yat\u0131r\u0131m yapt\u0131\u011f\u0131 bir alan haline gelmedi. Ara\u015ft\u0131rmalara g\u00f6re ise \u015firketlerin %80\u2019i \u00e7ok iyi bir m\u00fc\u015fteri deneyimi sunduklar\u0131n\u0131 s\u00f6ylerken, m\u00fc\u015fterilere g\u00f6re bu oran %9. Bu konuda iyi bir planlama ve yat\u0131r\u0131m yapan \u015firketlerin uzun vadede etkili sonu\u00e7lar elde edece\u011fini bir\u00e7ok ara\u015ft\u0131rma g\u00f6steriyor. <span style=\"color: #ff6600;\"><a style=\"color: #ff6600;\" href=\"https:\/\/www.revotas.com\/tr\/blog\/musteri-yasam-boyu-degeri-nedir\/\">M\u00fc\u015fteri deneyimi nas\u0131l geli\u015ftirilir?<\/a><\/span> iyi bir m\u00fc\u015fteri deneyimi i\u00e7in ise \u015firketlerin dikkat edebilece\u011fi bir\u00e7ok nokta bulunuyor.<\/p>\n<p><a href=\"https:\/\/www.revotas.com\/tr\/case_study\/arzum-case-study\/?utm_source=Blog&amp;utm_medium=casestudy&amp;utm_campaign=cpc&amp;utm_content=basarihikayesi&amp;utm_term=blog\"><img fetchpriority=\"high\" decoding=\"async\" class=\"size-full wp-image-21907\" src=\"https:\/\/www.revotas.com\/wp-content\/uploads\/2021\/05\/arzum-basari-hikayesi.png\" alt=\"Arzum Ba\u015far\u0131 Hikayesi\" width=\"1920\" height=\"300\"><\/a><\/p>\n<p><strong><span style=\"color: #ff6600;\">M\u00fc\u015fterilerinizi \u0130yi Tan\u0131y\u0131n<\/span><\/strong><\/p>\n<p>Etkili ve verimli m\u00fc\u015fteri deneyimi yaratman\u0131n ba\u015fl\u0131ca dikkat edilmesi gereken noktalar\u0131ndan biri m\u00fc\u015fterilerinizi tan\u0131mak. <span style=\"color: #ff6600;\"><a style=\"color: #ff6600;\" href=\"https:\/\/www.revotas.com\/tr\/blog\/yeniden-hedefleme-nedir\/\">Hedef kitlelerinizi<\/a><\/span> belirleyerek, m\u00fc\u015fterilerinizin beklenti ve ihtiya\u00e7lar\u0131n\u0131 anlay\u0131n. Bu \u015fekilde \u00f6nceden yat\u0131r\u0131m ve yard\u0131m planlamalar\u0131yla m\u00fc\u015fterilerinizin ya\u015fad\u0131\u011f\u0131 t\u00fcm s\u00fcrece daha etkili ve h\u0131zl\u0131 bir \u015fekilde m\u00fcdahale edebilirsiniz.<\/p>\n<p><strong><span style=\"color: #ff6600;\">M\u00fc\u015fterilerinizle Duygusal Ba\u011f Kurmaya \u00d6nem Verin<\/span><\/strong><\/p>\n<p>Yap\u0131lan t\u00fcketici ara\u015ft\u0131rmalar\u0131na g\u00f6re, m\u00fc\u015fterinin duygular\u0131, m\u00fc\u015fteri deneyiminin yakla\u015f\u0131k %50\u2019sini etkiliyor. Yani m\u00fc\u015fterilerin markan\u0131zla yapt\u0131\u011f\u0131 b\u00fct\u00fcn etkile\u015fimler i\u00e7in hissetti\u011fi duygular markan\u0131zla ilgili ald\u0131\u011f\u0131 kararlar\u0131 b\u00fcy\u00fck oranda etkiliyor. Harward Business Review\u2019un ayn\u0131 konulu ara\u015ft\u0131rmas\u0131ndaki sonu\u00e7lara g\u00f6re ise markayla duygusal ba\u011f kuran m\u00fc\u015fterilerin, yeniden al\u0131\u015fveri\u015f yapma ve markay\u0131 tavsiye etme ihtimali 3 kat daha fazla iken ba\u015fka markalardan al\u0131\u015fveri\u015f yapma ihtimali ise neredeyse yar\u0131 yar\u0131ya d\u00fc\u015f\u00fcyor. Bu nedenle m\u00fc\u015fterilerinizle ki\u015fisel ileti\u015fim \u015fekilleriyle duygusal ba\u011f kurarak hedefledi\u011finiz m\u00fc\u015fteri deneyimine yakla\u015fabilirsiniz.<\/p>\n<p><iframe title=\"M\u00fc\u015fteri Deneyimi Yolculu\u011fu Nas\u0131l \u0130lerliyor \/ RevoTalks\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/4O6E6Jlioc4?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #ff6600;\"><strong>Sadakati \u00d6d\u00fcllerin<\/strong><\/span><\/p>\n<p>M\u00fc\u015fterilerle duygusal ba\u011f kurmak kadar bu ba\u011f\u0131 daha kal\u0131c\u0131 bir hale getirmek de \u00f6nemli. Sad\u0131k m\u00fc\u015fterilerinizi \u00f6zel kampanyalar, indirim \u00e7ekleri, ki\u015fisel tekliflerle \u00f6d\u00fcllendirebilir ve b\u00f6ylece markan\u0131za olan sadakatten dolay\u0131 m\u00fc\u015fterilerinizin memnuniyetini artt\u0131rabilirsiniz. M\u00fc\u015fteri sadakatini s\u00fcrd\u00fcrebilir hale getirebilmek i\u00e7in<span style=\"color: #ff6600;\"><a style=\"color: #ff6600;\" href=\"https:\/\/www.revotas.com\/tr\/blog\/musteri-sadakatini-surdurebilmek-icin-3-farkli-ve-yenilikci-oneri\/\"><strong> t\u0131klay\u0131n!<\/strong><\/a><\/span><\/p>\n<div id=\"attachment_20761\" style=\"width: 271px\" class=\"wp-caption alignright\"><a href=\"https:\/\/www.revotas.com\/tr\/urunler\/personalized-search\/?utm_source=blog&amp;utm_medium=blog\"><img decoding=\"async\" aria-describedby=\"caption-attachment-20761\" class=\"wp-image-20761\" src=\"https:\/\/www.revotas.com\/wp-content\/uploads\/2020\/12\/personalized_search_650-300x162.png\" alt=\"\" width=\"261\" height=\"141\"><\/a><p id=\"caption-attachment-20761\" class=\"wp-caption-text\">Personalized Search&#8217;i incelemek i\u00e7in hemen <strong><span style=\"color: #ff6600;\"><a style=\"color: #ff6600;\" href=\"https:\/\/www.revotas.com\/tr\/urunler\/personalized-search\/?utm_source=blog&amp;utm_medium=blog\">t\u0131klay\u0131n.<\/a><\/span><\/strong><\/p><\/div>\n<p><span style=\"color: #ff6600;\"><strong>\u00c7ok Kanall\u0131 M\u00fc\u015fteri Deneyimine \u00d6nem Verin<\/strong><\/span><\/p>\n<p>Her m\u00fc\u015fterinin markaya ula\u015ft\u0131\u011f\u0131 veya ileti\u015fim kurmak istedi\u011fi y\u00f6ntemler farkl\u0131l\u0131klar g\u00f6sterebilir. Bu nedenle m\u00fc\u015fterilerin size web sitesi, uygulama gibi farkl\u0131 kanallardan ula\u015fabilece\u011fi daha \u00e7e\u015fitli ileti\u015fim se\u00e7enekleri sunarak, m\u00fc\u015fterilerin kendilerini rahat hissetti\u011fi ve kullan\u0131c\u0131 dostu ara y\u00fczlerle, kolay ve rahat bir deneyim ya\u015famas\u0131n\u0131 sa\u011flayabilirsiniz.<\/p>\n<p><span style=\"color: #ff6600;\"><strong>Geni\u015f ve Ger\u00e7ek Zamanl\u0131 M\u00fc\u015fteri Bildirimleri Edinin<\/strong><\/span><\/p>\n<p>M\u00fc\u015fterilerin d\u00fc\u015f\u00fcncelerini anl\u0131k olarak elde edebilmek ve problem \u00e7\u00f6z\u00fcmlerini m\u00fcmk\u00fcn oldu\u011fu kadar otomatik ve h\u0131zl\u0131 bir hale getirmek, m\u00fc\u015fteri deneyimini belli bir seviyenin \u00fcst\u00fcnde tutmaktaki en etkili yollardan biri. Sundu\u011funuz m\u00fc\u015fteri deneyimindeki eksik ve hatalar\u0131 \u00e7\u00f6zmek i\u00e7in m\u00fc\u015fterilerden, deneyimleri sonras\u0131nda anket, chat boot vb. ara\u00e7larla g\u00f6r\u00fc\u015flerini alarak ve m\u00fc\u015fterilerin sat\u0131n alma s\u00fcrecinde nerede vazge\u00e7ti\u011fini takip ederek bu s\u00fcre\u00e7teki sorunlara ger\u00e7ek zamanl\u0131 m\u00fcdahale edebilirsiniz.<\/p>\n<div id=\"attachment_20368\" style=\"width: 260px\" class=\"wp-caption alignright\"><a href=\"https:\/\/www.revotas.com\/tr\/urunler\/social-proof\/?utm_source=blog&amp;utm_medium=adpost&amp;utm_campaign=socialproof_blog\"><img decoding=\"async\" aria-describedby=\"caption-attachment-20368\" class=\"wp-image-20368\" src=\"https:\/\/www.revotas.com\/wp-content\/uploads\/2020\/10\/L\u0131nked\u0131nGenel1.png\" alt=\"\" width=\"250\" height=\"137\"><\/a><p id=\"caption-attachment-20368\" class=\"wp-caption-text\">Social Proof&#8217;u incelemek i\u00e7in <a href=\"https:\/\/www.revotas.com\/tr\/urunler\/social-proof\/\"><span style=\"color: #ff6600;\">t\u0131klay\u0131n.<\/span><\/a><\/p><\/div>\n<p><span style=\"color: #ff6600;\"><strong>Teknik Optimizasyona \u00d6nem Verin<\/strong><\/span><\/p>\n<p>Online al\u0131\u015fveri\u015fte insan ili\u015fkileri kadar teknik \u00f6zellikler de m\u00fc\u015fteri memnuniyetini etkileyebiliyor. Web siteniz, uygulaman\u0131z ve di\u011fer sat\u0131\u015f alanlar\u0131n\u0131z\u0131 aktif bir \u015fekilde optimize ederek mutlu kullan\u0131c\u0131lar elde edebilirsiniz. Kullanabilece\u011finiz \u00e7e\u015fitli yapay zeka yaz\u0131l\u0131mlar\u0131 ve otomasyonlarla sitenizi veya uygulaman\u0131z\u0131 teknik anlamda iyile\u015ftirebilir ve anl\u0131k sorunlar\u0131 \u00e7\u00f6zebilirsiniz. Ayr\u0131ca bu otomasyonlarla m\u00fc\u015fterilerinize ki\u015fiselle\u015ftirilmi\u015f al\u0131\u015fveri\u015f ve arama sayfalar\u0131 sunabilirsiniz.<\/p>\n<p><span style=\"color: #ff6600;\"><strong>A\/B ve Kullan\u0131labilirlik Testleri Yap\u0131n<\/strong><\/span><\/p>\n<p>Kullan\u0131c\u0131lar\u0131n web sitenizi veya uygulaman\u0131z\u0131 kullan\u0131rken nas\u0131l hissetti\u011fi ve keyif al\u0131p almad\u0131\u011f\u0131n\u0131 \u00f6ncelikle k\u00fc\u00e7\u00fck gruplarda deneyin. Kullan\u0131labilirli\u011fi \u00f6l\u00e7t\u00fc\u011f\u00fcn\u00fcz bu testlerle beraber farkl\u0131 \u00f6zelliklerde ara y\u00fcz veya yaz\u0131l\u0131mlarla A\/B testleri yaparak en optimum ortam\u0131 elde edebilirsiniz. Bu sayede t\u00fcm kullan\u0131c\u0131lar\u0131n\u0131za en kullan\u0131labilir se\u00e7ene\u011fi sunarak al\u0131\u015fveri\u015flerinin keyifli bir s\u00fcre\u00e7 olmas\u0131n\u0131 ihtimalini artt\u0131rabilirsiniz.<\/p>\n<p>RevoTag \u00fcr\u00fcn\u00fcm\u00fcz\u00fc incelemek i\u00e7in <a href=\"https:\/\/www.revotas.com\/tr\/revotag\/\"><strong><span style=\"color: #ff6600;\">t\u0131klay\u0131n!<\/span><\/strong><\/a><\/p>\n<p>Detayl\u0131 bilgi i\u00e7in <strong><span style=\"color: #ff6600;\"><a style=\"color: #ff6600;\" href=\"https:\/\/bit.ly\/RevotasTeklifAl\">bize ula\u015f\u0131n!<\/a><\/span><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>M\u00fc\u015fteri Deneyimini Geli\u015ftirmenin 7 Yolu M\u00fc\u015fteri Deneyimi (Customer Experience) ya da k\u0131salt\u0131lm\u0131\u015f olarak CX, m\u00fc\u015fterinin firmay\u0131 tan\u0131mas\u0131ndan sat\u0131n almaya ve d\u00fczenli bir m\u00fc\u015fteri olmaya kadar olan s\u00fcre\u00e7te firmayla olan t\u00fcm etkile\u015fimlerini kapsar. Rekabetin en ince ayr\u0131nt\u0131larla belirlendi\u011fi g\u00fcn\u00fcm\u00fcz e-ticaret ortam\u0131nda, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":30717,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2085,2087],"tags":[],"class_list":["post-21806","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-2","category-cxp"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>M\u00fc\u015fteri Deneyimini Geli\u015ftirmenin 7 Yolu - Revotas<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.revotas.com\/tr\/blog\/musteri-deneyimini-gelistirmenin-7-yolu\/\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"M\u00fc\u015fteri Deneyimini Geli\u015ftirmenin 7 Yolu - Revotas\" \/>\n<meta property=\"og:description\" content=\"M\u00fc\u015fteri Deneyimini Geli\u015ftirmenin 7 Yolu M\u00fc\u015fteri Deneyimi (Customer Experience) ya da k\u0131salt\u0131lm\u0131\u015f olarak CX, m\u00fc\u015fterinin firmay\u0131 tan\u0131mas\u0131ndan sat\u0131n almaya ve d\u00fczenli bir m\u00fc\u015fteri olmaya kadar olan s\u00fcre\u00e7te firmayla olan t\u00fcm etkile\u015fimlerini kapsar. 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