About Us

Leading providers of email, mobile and AI based marketing automation solutions in the world, sending over billion messages each year on behalf of over 1000 clients.

Our Support team solves problems. They work closely with customers, project managers, customer success teams and developments to ensure we’re removing any potential friction from our customers’ use of our product. Crucially they take charge of the proactive investigation and steps to avoid issues before they emerge.

As a Technical Support Manager, you’ll be responsible for providing exceptional services to our customers across all elements of their journey with Revotas, including, onboarding, integration and custom projects and ongoing support.

This is an amazing opportunity to join an expanding team, develop deep product knowledge and have a meaningful impact on our customers. In a truly cross-functional role, you’ll work very closely with the Client Service, Project Managers and Development teams to develop, create and deliver best-in-class customer experiences at all stages of the customer journey

You’ll be a technical problem-solver with previous experience in a client facing support role and can work collaboratively internally (with both commercial and technical teams) and externally. You’ll be high energy, organized and have amazing communication skills. You’ll have a strong aptitude and experience in working in B2B SaaS technology, with a strong desire to further your craft and manage the team around you.

Technical Support Manager

On a day-to-day basis, you’ll get to:
  • Manage the technical success team
  • Support our global customers solve challenges with the Revotas platform.
  • Develop our service offering for our customers.
  • Work closely with our client services to shape the solution for our customers.
  • Roll-out new product functionality to existing customers.
 
We’d love to meet someone who:
  • Has 5+ years experience in a technical support role, ideally supporting a B2B SaaS technology.
  • Has supported enterprise client service teams in fast growth environments.
  • Has a scientific, mathematical or technology based degree background.
  • Is passionate about creating amazing experiences for customers.
  • Loves working with technology and is capable of understanding complex issues.
  • Has exceptional communication skills.
  • Has a proactive and commercial mindset, constantly exploring new opportunities for improvement.
  • Has a proven track record of working in a high pressure environment.
 
Apply Now

What We Offer

Award Winning Company

Winner of 2011 Mass Innovation Award in Boston, Massachusetts

Good work environment

We work continually on securing a safe, pleasant work environment.

Good life balance

Our ambition is for you to find a good balance between your work and your private life.

Fun at work

You will be surrounded by colleagues who are pleasant and professional and are passionate about their work.

Dynamic atmosphere

You will be working in an international environment with the chance of development – both personal and professional

Opportunity to influence

You get to work in an open climate, close to decision makers and with the possibility of making a difference.

Make your career smart with Revotas

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Revotas Orchestration Team

Senior Customer Success Manager

He is included in the management team of the brand and makes monthly meetings and evaluates the situation. Plans strategies that increase the revenue/data of the brand. Offers innovative solutions, guides Revotas Orchestra Team to achieve goals.

Operational Customer Success Manager

Prepares monthly reports and works for the implementation of new projects. It directs Project Manager in periodic projects and works to increase the revenue/data of the brand.

Project Manager

It takes the responsibility of the projects in line with the brand’s strategy, makes the planning, combines all the resources and ensures that they are implemented without any problems.

Account Manager

It implements the projects planned by the Project Manager. It examines the demands received by the brand and produces solutions. It works in coordination with the technical team and monitors the process. Communicates reports to the brand.

Tech Lead

It provides the integration of the brand with Revotas. Answers the brand’s questions by phone, e-mail, ticket method. It provides support like an active employee of the brand.